Chauhans · Legal

Returns & Refunds Policy

The conditions that apply to returns, refunds, faulty items, bespoke goods and issues with tailoring services.

2. Returns (14 Days)

You must ask to return an item within 14 days of receiving it. If the return is approved, you then have a further 14 days to send the item back.

Returned items must be:

  • Unworn
  • Unwashed
  • In their original condition

3. Refunds (30 Days)

Refunds may be available within 30 days where the item remains:

  • Unworn
  • Unwashed
  • In its original condition

4. Faulty Items

For this policy, a “faulty” item means one with a manufacturing or workmanship defect that was present on delivery or collection. Examples include:

  • A broken or defective zip present at collection
  • Missing, loose, or separating stitching
  • A seam failure that was not caused by strain, misuse, or wear
  • Alterations that do not match the agreed specification
  • Poor workmanship such as uneven hems, misaligned seams, or unfinished edges
  • A structural garment defect that affects fit or function
  • Incorrect sizing where Chauhans took the measurements
  • Buttons, hooks, clasps, or other fastenings that detach without use
  • Fabric damage caused during tailoring, including tears, burns, or other visible damage
  • Use of materials or fabrics that differ from the agreed order

Damage occurring after delivery or collection is not treated as a fault where it results from normal wear, accidental damage, misuse, incorrect washing or care, or alterations carried out by someone other than Chauhans.

5. What Is Not Considered Faulty

The following are not treated as faults under this policy:

  • General wear and tear after collection
  • Damage caused by misuse, strain, or improper handling
  • Damage caused by incorrect washing, drying, or care, including failure to follow care instructions
  • Damage resulting from third-party repairs or alterations
  • Minor variations that are inherent in handmade or bespoke garments
  • Reasonable slight differences in colour, texture, or fit
  • Problems arising from inaccurate measurements supplied by the customer
  • Changes in body size or fit after collection
  • Defects in customer-supplied fabric where Chauhans did not source that fabric

6. Fabric Preparation and Handling

For hygiene and quality purposes, Chauhans may lightly treat garments or fabrics that have been in storage, for example by using fabric freshening or sanitising sprays where appropriate.

By using our services, you acknowledge that these treatments can form part of normal preparation, that a mild scent or temporary residue may remain, and that we will apply such products with reasonable care using products suitable for textiles.

You must tell us in advance about known sensitivities, delicate materials, or special care requirements.

Chauhans is not responsible for minor and temporary effects such as scent or light creasing resulting from standard preparation. This does not remove or restrict your statutory rights. If treatment damages a garment because reasonable care or skill was not used, Chauhans remains responsible in accordance with the Consumer Rights Act 2015.

7. Remedies for Faulty Items

Where goods are faulty, available remedies may include:

  • A repair or replacement
  • A refund if the issue remains unresolved

8. Custom and Bespoke Items

Custom-made goods are non-refundable unless they are faulty as described in this policy.

9. Service Issues

If a tailoring service is not performed with reasonable care and skill, we will either:

  • Correct the issue; or
  • Offer a partial or full refund where appropriate.