1. Who We Are (Data Controller)
Chauhans is the data controller responsible for the personal data we process.
We decide how and why personal data is used in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
2. Data We Collect
We may collect and process the following categories of personal information:
Personal information
- Name
- Phone number
- Email address
Service information
- Measurements and fitting details
- Order history and service records
- Records of communications, including calls, messages, and emails
3. How We Use Your Data
We use personal data where necessary to:
- Provide tailoring services
- Manage orders and appointments
- Communicate with you about your order
- Maintain service records
- Meet legal and regulatory obligations
4. Lawful Basis for Processing
Under UK GDPR, the lawful bases we may rely on include:
- Contractual necessity — where processing is needed to provide the tailoring service you have requested.
- Legitimate interests — where appropriate for managing and improving our operations and services.
- Legal obligations — where information must be processed for tax, accounting, regulatory, or other legal requirements.
5. Data Sharing
We do not sell or rent your personal information.
Where necessary, information may be shared with:
- Payment processors
- Delivery or courier services, where applicable
- Professional advisers such as accountants
- Authorities where disclosure is required by law
Third parties handling personal data are expected to respect its security.
6. Data Retention
We keep information only for as long as it is needed. This may include:
- Order records for up to 6 years for legal or accounting purposes.
- Contact details while you remain an active customer.
- Communications for as long as needed to deal with enquiries or disputes.
7. Data Security
We use appropriate technical and organisational measures to protect personal data, including:
- Secure storage of customer records
- Restricted access to personal information
- Measures intended to prevent unauthorised access or disclosure
8. Your Rights
Under UK GDPR, your rights may include the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict or object to processing
- Request data portability
To exercise a data protection right, please contact us.
9. Complaints
If you believe your personal information has been handled improperly, you have the right to make a complaint to the Information Commissioner’s Office (ICO).
We encourage you to contact Chauhans first so that we have the opportunity to address your concerns.
11. Changes to This Policy
We may amend this Privacy Policy from time to time. Any updated version will be published with a revised effective date.
12. Contact
Chauhans
Telephone: 07449 122622